Refund Policy

At KidsTales.net, we are committed to providing high-quality digital content that meets your expectations. Due to the nature of our products—digital downloads that are immediately accessible upon purchase—we have specific guidelines for refund requests. Please read this policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

Refunds are only issued under the following conditions:

1. Technical Issues:
   • If you encounter technical problems that prevent access to the purchased eBook or activity, and we are unable to resolve the issue.
2. Duplicate Purchases:
   • If the same product is purchased more than once accidentally, you may request a refund for the duplicate purchase.
3. Incorrect File Format:
   • If the product is not delivered in the advertised format (e.g., PDF or ePub), and we are unable to provide the correct version.

2. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• Change of mind after purchase.
• Failure to download the product within the allowed period.
• Misunderstanding of product details, such as age group suitability, which are clearly stated in the product descriptions.
• Content-related preferences (e.g., disliking the storyline, illustrations, or format).

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Us:
   Please email us at hello@kidstales.net within 14 days of your purchase.
2. Provide Details:
   Include your order number, product name, and a clear explanation of the issue. If you have technical problems, please attach screenshots or error messages to help us resolve the issue.
3. Resolution Timeline:
   We will look over your request and respond within five business days.

4. Resolution Options

If your refund request is approved, you may choose one of the following:

• A full refund to your original payment method.
• Exchange for another product of equal value.

5. Exceptions to Refund Timeframe

If the issue is reported after the 14-day refund window, we may still assist you in resolving technical problems but cannot guarantee a refund.

6. Instant Download Policy

Once a digital product is purchased, it becomes immediately available for download. By completing your purchase, you acknowledge and agree to this condition, as well as the restrictions on refunds due to the non-returnable nature of digital goods.

7. Contact for Support

If you have any questions or need further assistance, don’t hesitate to get in touch with our support team:

Email: hello@kidstales.net